How do you protect banks and their customers from bad actors now that banks are no longer just brick and mortar? Due to technological advances, banking services are increasingly digital and on mobile devices. Saul Van Beurden, the Head of Technology at Wells Fargo, chats about strategies to deal with cyber threats including educating customers and methods of devaluing data. He also talks about how Wells Fargo is improving NLP to better communicate with customers and why the future of banking at Wells Fargo will one day be entirely in the cloud.
