Kerry Patterson

Kerry is a prolific writer who has coauthored numerous articles and award-winning training programs. Kerry taught at Brigham Young University’s Marriott School of Management and then cofounded Interact Performance Systems, where he worked for ten years as vice president of research and development. Kerry is coauthor of the New York Times bestsellers Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. Kerry has completed doctoral work at Stanford University. He is a recipient of the Mentor of the Year Award and the 2004 William G. Dyer Distinguished Alumni Award from Brigham Young University.

Quotes

Zerehas quoted2 years ago
Ask:
• Am I pretending not to notice my role in the problem?
• Why would a reasonable, rational, and decent person do this?
• What do I really want?
• What would I do right now if I really wanted these results?
Zerehas quoted2 years ago
The best at dialogue speak their minds completely and do it in a way that makes it safe for others to hear what they have to say and respond to it as well. They are both totally frank and completely respectful
Zerehas quoted2 years ago
Humility. Confidence does not equate to arrogance or pigheadedness. Skilled people are confident that they have something to say, but also realize that others have valuable input. They are humble enough to realize that they don’t have a monopoly on the truth nor do they always have to win their way. Their opinions provide a starting point but not the final word. They may currently believe something but realize that with new information they may change their minds. This means they’re willing to both express their opinions and encourage others to do the same
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