Richard P.Finnegan

These processes might get you some insights into the source of problems you can act on before it’s too lat

which is based on the idea that superficial, “How’s it going?” chitchat will inspire the troops

echniques seem easy to apply until we slide back into the reality of our jobs and working with real people

Stay interviews, on the other hand, will enable you to get at problems immediately, surgically, and comprehensively.

You are accountable for producing work that is measured in numbers that you must achieve.

Your achieving these numbers consistently, year after year, puts you in position to retain your job and get promoted to a higher job.

Organizational psychologists have dug deep into the reasons why employees perform better and stay longer, and they’ve found that you win because they trust you

Or contrast the best boss you’ve worked for and the worst.

which enabled you to accept the shortcomings of the best while you were blinded to the strengths of the worst.

cannot do everything but I will do whatever I can . . . and I will stretch my creativity and push upstream if necessary to support any smart, useful idea if it makes you more engaged in your work and you stay here longer.”