en

Mark Goulston

  • Ng Mei Keathas quoted2 years ago
    nine basic rules and twelve quick techniques you can use to move people through different points on the Persuasion Cycle.
  • Ng Mei Keathas quoted2 years ago
    the right words have tremendous power to heal
  • Ng Mei Keathas quoted2 years ago
    The key to winning is poise under stress.
  • Ng Mei Keathas quoted2 years ago
    When bad things happen, if you resist the temptation to do anything that will make matters worse, you will discover valuable things about your company and yourself that you would never have learned had you not taken the hit.”
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