How to Make Sense of Any Mess: Information Architecture for Everybody

If you don't get agreement up front, prepare for more work later.

Getting everyone involved early is crucial.

Perfection isn't possible, but progress is.

Don't seek finalization. Trying to make something that will never change can be super frustrating.

Ambiguity hides in simplicity.

Ambiguity costs clarity; exactitude costs flexibility.

Sorting is easier than deciding how to sort.

When we determine what something won't be, we often reveal a little more about what it will be.

When we have a baseline, we can judge performance

Change takes time