Shahbaz Shahbazi,Sheila Shaffie

The Mcgraw-Hill 36-Hour Course : Lean Six Sigma

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  • Heri Heryadihas quoted8 years ago
    the lack of a sustainable quality culture
  • Heri Heryadihas quoted8 years ago
    the bottom-line performance of companies that emphasize quality is markedly improved
  • Heri Heryadihas quoted8 years ago
    Hendricks and Singhal, titled Empirical Evidence from Firms That Have Won Quality Awards
  • Heri Heryadihas quoted8 years ago
    the integration of Lean and Six Sigma has created an approach that is more flexible and applicable when addressing business challenges
  • Heri Heryadihas quoted8 years ago
    Lean Six Sigma is based on the premise that in order to deliver service and product excellence, firms must not only have an in-depth knowledge of their internal processes, but also have a profound understanding of customers’ current expectations and future needs.
  • Heri Heryadihas quoted8 years ago
    it is up to the leaders of each organization to make the tough decisions and transform their organization from one that uses catchphrases and sexy slogans to attract customers (only to lose them a few months later) to one that actually has the facts and data to back up the claims it makes about being a “quality organization.
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