A Joosr Guide to… Delivering Happiness by Tony Hsieh

focus on your personal passions and on your greater purpose.

The first level of happiness encompasses brief, short-lived moments of pleasure, like making an extra $20 or enjoying a night out with your workmates.

The third level of happiness is the satisfaction felt when you’re doing something you love, you’re doing it well, and it is for the greater good—benefiting people other than yourself.

he feeling of happiness achieved from working on such tasks is longer lasting and is both more fulfilling and more meaningful than the first level of happiness, because it provides a sense of personal accomplishment.

The second level of happiness involves doing great work: putting your efforts into a task you really care about, with time simply flying because you are totally engaged.

Do you feel like you are making a meaningful difference in the world? If the answer to these questions is yes, then you are on the right path to delivering happiness. If it is no, then it is time to start pursuing what makes you happy, so that you can achieve success and in turn bring happiness to others.

Hsieh quickly discovered that you work harder and are more successful when your job brings you happiness.

To deliver happiness like Zappos, you need to look at the interactions you offer your customers. What problems are there that may cause customers to go elsewhere? What processes can you improve to enhance their experience? It can be helpful here to examine existing data, such as customer complaints about your service, or reviews of your competitors, to find areas with improvement potential.

focus on your personal passions and on your greater purpose

If you want to deliver happiness to others, first find it for yourself.