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Brett King

Bank 2.0. How customer behaviour and technology will change the future of financial services

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BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet—all within the next 10 years.
575 printed pages

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Quotes

  • Al Valkovahas quoted5 years ago
    We had not done our basic homework on customer behaviour.
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  • Al Valkovahas quoted5 years ago
    Deregulation, increasing volatility in capital markets and
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  • b7269870870has quoted6 years ago
    VSC Virtual Support Centre; a call centre virtually supported by customer service representatives who typically operate from home (i.e. homesourcing)
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