“What I find profound is that the difference between greatness and mediocrity on a daily and weekly basis is slim, yet the difference in results down the road is tremendous. The difference between greatness and mediocrity for a salesperson is two or three extra appointments a week, five or ten more calls a day, three hours out of a 45-hour workweek spent working on their business. For a manager or leader, it’s recognizing the good work of one more person each day, delegating a task instead of doing it themselves, spending three hours of their week on strategic priorities, giving verbal praise and encouragement to someone who’s struggling. On a daily and weekly basis these differences seem minor, but in the long run they are significant.”
– Brian P. Moran and Michael Lennington