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Daniele Catalanotto

Service Design Principles 1–100

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169 printed pages

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Quotes

Sandra Salinashas quoted6 years ago
Even simple things like offering candies have an influence. For service designers, this means that we should build a positive and joyful atmosphere both in the workplace and in our services. That is an easy way to improve the decision-making of people
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Sandra Salinashas quoted6 years ago
When people feel happy, they have better access to more varied material in their memory. They are more creative problem solvers because their minds are more ’alive,’ and they are less easily confused.”
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Sandra Salinashas quoted6 years ago
So next time, ask yourself: “Honestly, would I really do that?”
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